Effective date: 30 June 2025
Last updated: 30 June 2025
Tav is the trading name of Shaegan Labs LLC ("Tav," "we," "our," "us").
Mailing address: 312 W. 2nd St #1570, Casper, WY 82601, USA
Privacy-contact email: support@tav-ai.com
This Policy explains how we collect, use, disclose, and retain information when you:
‒ Email address, Google OAuth ID, optional avatar (via Clerk)
‒ Text prompts, chat messages, generated images
‒ IP address, browser or operating-system details, timestamps, request metadata
‒ First-party cookies or local-storage identifiers set through PostHog
‒ Stripe customer and payment tokens, plan choice, transaction identifiers (no card numbers)
We do NOT reuse user messages or images to fine-tune our own models and we do NOT sell personal data.
All third-party processors are contractually bound to use data only on our instructions.
We place first-party cookies or local-storage tokens solely for analytics and session management. No cross-site advertising cookies are used.
Account data, messages, and images are stored indefinitely until you delete them or delete your account in the settings. Deletions are applied to our production systems with no backups retained for that user-generated content.
The Service is intended for users 13 years of age or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, contact us so we can delete it.
We use TLS encryption in transit and encryption at rest within our infrastructure providers. No end-to-end or zero-knowledge encryption is offered.
If a data breach occurs that is likely to result in a high risk to your rights and freedoms, we will notify you as required by applicable law.
Our servers are located in the United States. By using the Service from outside the U.S., you consent to the transfer and processing of your information in the U.S. and any other country where our providers operate.
We may update this Policy at any time. Material changes will be posted on our website with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised Policy.
This Policy and any related disputes are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles.