TERMS AND CONDITIONS

Effective date: 30 June 2025

Last updated: 30 June 2025

ACCEPTANCE OF TERMS

These Terms and Conditions ("Terms") form a legally binding agreement between you ("User," "you") and Shaegan Labs LLC d/b/a Tav ("Tav," "we," "our," or "us"). By accessing or using any Tav website, mobile interface, or API (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws.

ELIGIBILITY

You must be at least 13 years old to use the Service. By using the Service, you represent that you meet this age requirement and have the legal capacity to enter into these Terms. If you are under 18, you agree to use the Service only with permission from a parent or guardian.

DESCRIPTION OF SERVICE

Tav provides an online platform that allows users to (i) exchange text-based messages with AI-generated "characters" and (ii) generate AI-created images from text prompts. The Service is delivered through infrastructure hosted on Vercel with data stored in Convex; prompts are routed to third-party model providers via OpenRouter and FAL.

ACCOUNT REGISTRATION & SECURITY

  • You may register via email magic-link or Google OAuth, both handled by Clerk.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • Notify support@tav-ai.com immediately of any unauthorised use.

SUBSCRIPTIONS, PAYMENTS & REFUNDS

  • Paid features are processed exclusively through Stripe.
  • Subscriptions renew automatically at the end of each billing cycle unless cancelled in your account settings before the renewal date.
  • Except where required by law, payments are non-refundable once processed.

USAGE RULES & ACCEPTABLE CONDUCT

You agree not to:

  • Violate any law or regulation, promote illegal activity, or facilitate the purchase/sale of prohibited goods.
  • Harass, threaten, or defame others; post hateful, violent, or sexually explicit content involving minors.
  • Attempt to gain unauthorised access to the Service or interfere with its operation.
  • Use automated scripts or scrape the Service without written permission.

USER-GENERATED CONTENT ("UGC")

Ownership

You retain any intellectual-property rights you hold in messages, prompts, and images you create.

Licence to Tav

By submitting UGC, you grant Tav a non-exclusive, worldwide, royalty-free licence to host, reproduce, and display that content solely for the purpose of operating and improving the Service (e.g., storage, moderation, delivery to third-party model APIs).

Responsibility

You warrant that you have all necessary rights to your UGC and that it does not violate these Terms or any law.

AI OUTPUT & DISCLAIMER

AI-generated text and images can be inaccurate, offensive, or unsafe. They are provided for informational and entertainment purposes only and should not be relied on as medical, legal, or professional advice. You assume all risk from your use of AI output.

INTELLECTUAL PROPERTY

All software, site design, logos ("Tav"), and other materials provided by Tav are our property or the property of our licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted, no licence or right is conferred to you.

THIRD-PARTY SERVICES

Tav may integrate or link to third-party services (e.g., Stripe, OpenRouter). We are not responsible for those services or their content; your use of them is subject to their own terms.

DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TAV MAKES NO WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON-INFRINGEMENT. We do not guarantee that the Service will be uninterrupted or error-free.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TAV (AND ITS DIRECTORS, EMPLOYEES, OR SUPPLIERS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) USD 100 OR (B) THE AMOUNT YOU PAID US IN THAT PERIOD.

INDEMNIFICATION

You agree to indemnify and hold Tav harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising out of or related to your UGC, your misuse of the Service, or your violation of these Terms.

TERMINATION & SUSPENSION

We may suspend or terminate your account at any time, with or without notice, if we believe you violate these Terms or create risk for us or other users. You may close your account at any time via the settings panel; termination ends your licence to use the Service but does not affect clauses that by their nature survive termination (e.g., Sections 7, 8, 11–13, 15–17).

GOVERNING LAW & VENUE

These Terms and any related dispute are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles. Any legal action must be brought exclusively in the state or federal courts located in Natrona County, Wyoming; you consent to their jurisdiction.

CHANGES TO TERMS

We may revise these Terms at any time. Material changes will be posted on the Service with the "Last updated" date amended. Continued use after changes constitutes acceptance.

ELECTRONIC COMMUNICATIONS

You consent to receive notices and communications from Tav electronically and agree that such communications satisfy any legal requirement that they be in writing.

CONTACT

Questions or feedback? Email support@tav-ai.com or write to:

Shaegan Labs LLC (d/b/a Tav)
312 W. 2nd St #1570
Casper, WY 82601, USA